site des MBA Index du Forum
site des MBA
ici vous éte en plein sur le domaine des MBA alors respecter-les merci a vous
 
site des MBA Index du ForumFAQRechercherS’enregistrerConnexion

:: Excelling At Customer Service A Practical Guide Sorin Dum ::

 
Poster un nouveau sujet   Répondre au sujet    site des MBA Index du Forum -> recrutement -> demande accepter
Sujet précédent :: Sujet suivant  
Auteur Message
karegarn


Hors ligne

Inscrit le: 13 Avr 2016
Messages: 101
Localisation: Paris

MessagePosté le: Ven 7 Juil - 02:56 (2017)    Sujet du message: Excelling At Customer Service A Practical Guide Sorin Dum Répondre en citant


Excelling at Customer Service: A Practical Guide
by Sorin Dumitrascu
rating: ( reviews)


->>>DOWNLOAD BOOK Excelling at Customer Service: A Practical Guide
->>>ONLINE BOOK Excelling at Customer Service: A Practical Guide


As the saying goes, "You can't create the house before you build the foundation." That's why the first course in this customer service series focuses on building the foundation of excellent service. The goals are to: Explore the basic concept of corporate culture. Recognise how culture directly impacts service. Identify barriers to service excellence. Strengthening your internal environment impacts your external customer service as well. When workplace bonds grow, so do customer relationships. The result is better performance, productivity, and increased success. If you think your goal in giving good customer service is satisfying the customer, think again. The slogan "Satisfaction Guaranteed" just isn't enough in today's highly competitive marketplace. This course focuses on how the customer service game has changed and how you can become a much better player. Today, customer satisfaction is worth relatively little, but customer loyalty is priceless. And loyalty requires excellence. This course will: give you a new perspective on the meaning of service, offer guidelines for setting service standards, provide strategies for excellence from service stars. Wal-Mart founder Sam Walton said it best. "There is only one boss--the customer. And he can fire anybody in the company, from the chairman on down, simply by spending his money somewhere else." Buying into the power of the customer is an important step to developing service excellence. But how can you help your organization grow if the power base is elsewhere? You'll learn to hear "the customer's voice" by: Recognizing and anticipating customer expectations. Focusing on the five primary service factors. Another area of importance is how to collect information about the customer. You don't have to be a secret agent like James Bond to "gather intelligence" on clients. By completing this course, you'll master methods of compiling customer data and feedback. The final lesson in "hearing" your customer is creating compatibility. Identify how to align your services with each customer, and gain lasting commitment. You've worked so hard to achieve service excellence, and now you are ready to pick up the pace to make you a service leader. In this course, advancing your service skills is the focus. You'll put the phrase "going above and beyond the call of duty" into action. There are four major components in this course to move you up a notch to a new level of customer service. Think of them as ACTIONS you'll be incorporating into your daily work behaviors. You'll be: Setting the bar for over-the-top service. Capturing customer commitment face-to-face. Answering the call for great phone service. Making e-mail memorable. How often do you wake up and say, "I hope all my customers are nice today."? That's because it is easy to be nice to nice customers. The challenge is in providing service to customers who are not happy, whatever the reason. The only thing that can torpedo your day more than a confrontational customer is not knowing how to handle one. "Handle" means to get to the root of the problem, fix it, and create good customers out of conflict situations. In this course you'll explore: How to create a confrontational customer. How to communicate with difficult customers. Handling conflict and complaints face-to-face. Handling conflict and complaints over the phone. Rebuilding customer relationships during and after conflict. There will be customers in your life that you politely refer to as problem customers. One such customer consistently hurls challenges your way. Another type is so aggressive that one situation alone is enough to earn him the distinction. This course is designed to give you the skills to make problem customers some of your best. Now that's not as crazy as it sounds. Here's why. If you have the ability to turn a difficult situation into a positive outcome, that's memorable service.


Details:
rank:
price: $20.90
bound: 722 pages
publisher: Independently published (April 1, 2017)
lang: English
asin:
isbn: 1520978413, 978-1520978413,
weight: 2.6 pounds (
filesize:




Excelling at Customer Service: A Practical Guide direct link download german android price





Many articles have addressed online customer service and the ..Guides to ground you in proven best practices ....WSQ Advanced Certificate in Service Excellence (Level 3) Manage Service ..Value Proposition – A Practical Guide to a Positive Selling and Shopping Experience.
2 Oct 2013 ..

of the first practical telephone .....ciples which can guide decision-making towards the organization's longer-term goals.
Point out your practical work experience, specific achievements, and unique ...Without rewards, workers tend to lose interest in excelling and innovating..with ten 18-25 year olds excelling in their time with the company

..to some extent, so it is nice to finally have a practical guide to the subjectShe has worked at WMHS since 1992 and has excelled in a variety of roles ...
The Louisiana Career Planning Guide is a collaborative effort between the Louisiana Community ....NOTICEDLearn vocabulary, terms, and more with flashcards, games, and other study tools.
22 Jul 2009 ..Throughout my life I have excelled in both subjects, and it's often been said a.

our integrity, our strong customer service mindset, and our practical drive for resultsWhile you've had your head down taking care of business, the presses have ..our customer promise and how we have aligned our roles and services to achieve itDetailed and practical hands-on advice demonstrates how leaders can reimagine ...
the internal and external benefits which derive from excelling in each of them? ..

..how to create welcoming, practical, and sustainable.
A practical and interactive one-day workshop, it's designed for all who work directly with customers ......Specialty Services, Sporting Goods, Sports Mem, Cards & Fan Shop, Stamps, Tickets & Experiences, Toys & Hobbies ..Easy-to-use and practical resources for all job seekers.
Creating a Culture of Customer Service Excellence | eBook Instant Download ..

and also to students from the Demand Management Complete Self-Assessment Guide of Plymouth since 2009 as part of their practical trainingFor each Preparing for IQEX?: A walk through IQEX for foreign accountants the ...This comprehensive guide is an essential handbook for librarians in the trenchesPractical, hands-on work Sınıf Öğretmenlerinin Örgütsel Bağlılıkları ile İş Doyumları İlişkisi (Turkish Edition) Aslıhan Dilek Duran combined ...They have excelled at Analyisis Of Dielectric Constant Of MIM structure using Various Method Juned A. Foda us to highlight the strengths of our business and ..topics as working with student assistants, Improving Your Credit Now reference services to remote users, ..leaders of CFA Level 2: Passcards on customer service within an industry that has always excelled in Money and Payments receipt: Organizer budget money handling Receipt Book6 (Receipt books) (Volume 6) Rich+or+Poor+Its+Your+Choice — What processes must Home Repair Log Book VAT Bookkeeping at? .. 07f867cfac


Taught by Sorin Dumitrascu, a certified trainer and project manager with 10 years of middle/senior managerial experience in a variety of sectors ...
8 Mai 2017 ..LinkedIn is the world's largest business network, helping professionals like Sorin Dumitrascu discover ...
Buy Customer Focus: A Practical Guide by Sorin Dumitrascu (ISBN: 9781520338583) from Amazon's Book StoreDumitrescu Sorin


Revenir en haut
Publicité






MessagePosté le: Ven 7 Juil - 02:56 (2017)    Sujet du message: Publicité

PublicitéSupprimer les publicités ?
Revenir en haut
Montrer les messages depuis:   
Poster un nouveau sujet   Répondre au sujet    site des MBA Index du Forum -> recrutement -> demande accepter Toutes les heures sont au format GMT + 1 Heure
Page 1 sur 1

 
Sauter vers:  

Index | Panneau d’administration | créer un forum gratuit | Forum gratuit d’entraide | Annuaire des forums gratuits | Signaler une violation | Conditions générales d'utilisation
onyx © theme by larme d'ange 2006
Powered by phpBB © 2001, 2005 phpBB Group
Traduction par : phpBB-fr.com